Most of the chapters in Rita's book are really good, but this chapter misses the mark. If there is one chapter that they should be working on it is this one. I need to read this topic in other books to see whether there is anything more that has not been covered in the book. Also, I was dissatisfied by the questions asked at the end of the chapter.
Communication between sender and receiver
This topic pertains to any kind of communication be it within the project or in your real life.
Sender responsibilities
- Non-verbal - 55% of all communication is supposed to be non-verbal such as physical mannerisms or body language
- Paralingual - The pitch and tone of your voice
- Feedback - Make sure that the receiver understood what you were trying to say
Receiver responsibilities
- Feedback - Make sure that what you understand, is what the sender expects you to understand
- Active listening - Nod, repeat, maintain eye-contact (I get irritated with people who say uh-huh, oh yea and contant interruption while listening)
- Paralingual again
Communication Methods
- Formal written - project management plans, project charter, official documents
- Formal verbal - presentation, speeches
- Informal written - emails, memos
- Informal verbal - meetings, personal conversations
The total number of communication channels between n stakeholders is n(n-1)/2. So if there are 5 stakeholders in a project, there are 10 channels of communication.
R01C09-62
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